pk0k Privacy Policy

1 About This Policy

pk0k is committed to protecting the privacy and personal data of all players, visitors, and individuals who interact with our platform. This Privacy Policy sets out the basis on which we collect, process, store, and share personal data in connection with the services we offer at https://pk0k.bio.

This policy applies to all personal data collected through the pk0k website, mobile browser interface, customer support channels, and any other digital touchpoint associated with the pk0k brand. It covers data collected from registered account holders, individuals who browse the platform without registering, and individuals who contact our support team.

We treat all personal data with the highest degree of care. Our data handling practices are designed to be transparent, proportionate, and consistent with internationally recognised data protection principles including purpose limitation, data minimisation, accuracy, storage limitation, and integrity.

This policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which contain additional information relevant to how we manage your account and your obligations as a player on pk0k.

2 Data We Collect

We collect personal data through multiple touchpoints during the lifecycle of your relationship with pk0k. The categories of data we collect are described below.

2.1 Registration Data

When you create a pk0k account, we collect the information you provide in the registration form, including:

• Full legal name as it appears on your Bangladesh National ID Card (NID)
• Date of birth (used to verify that you are at least 21 years of age)
• Email address (used for account communications and identity recovery)
• Mobile phone number (used for account security and payment verification)
• Residential address in Bangladesh
• Chosen username and encrypted password

2.2 KYC Verification Documents

As part of our Know Your Customer (KYC) process, we collect copies or photographs of identity documents, including:

• Bangladesh National ID Card (NID), passport, or valid driving licence
• Proof of address — utility bills, bank statements, or government-issued documents dated within 90 days
• Confirmation that payment accounts (bKash, Nagad, Rocket, Upay, bank account) are registered in your name

2.3 Financial & Transaction Data

We collect data about financial transactions conducted through the platform, including deposit amounts, withdrawal requests, transaction reference numbers, payment method types, and timestamps. We do not store full payment card numbers — card transactions are tokenised by our payment processor partners.

2.4 Gameplay & Betting Data

We maintain records of your gaming and betting activity on pk0k, including game sessions, bet amounts, outcomes, bonus usage, and responsible gaming tool activations (deposit limits, time-outs, self-exclusion requests). This data is used to ensure fair play, detect problem gambling patterns, and resolve disputes.

2.5 Technical & Device Data

When you access the pk0k platform, our servers automatically record certain technical information, including:

• IP address and approximate geographic location
• Browser type and version
• Device type (desktop, mobile, tablet) and operating system
• Session timestamps, page views, and navigation paths
• Referring URL (the address of the page that linked you to pk0k)

2.6 Communications Data

If you contact our support team via live chat or email, we retain records of those communications including the content of messages, timestamps, and any attachments submitted. This data is used to resolve your query and to improve our support quality.

3 How We Use Your Data

pk0k processes your personal data for the following purposes. Each purpose is supported by a lawful basis as described in Section 4 of this policy.

We do not use your personal data for automated decision-making or profiling in a manner that produces significant legal effects on you, except where such processing is strictly necessary for fraud prevention or responsible gaming interventions, in which case you have the right to request human review of any automated decision.

4 Legal Basis for Processing

Every processing activity carried out by pk0k is supported by at least one of the following lawful bases:

• Contractual necessity: Processing that is required to deliver the services you have requested — including account management, payment processing, and game access — is carried out because it is necessary to perform the contract between you and pk0k.
• Legal obligation: Certain processing activities, particularly KYC verification and anti-money-laundering checks, are required by applicable law. We must carry out this processing regardless of your consent in order to comply with our legal obligations.
• Legitimate interests: We process technical data, gameplay analytics, and fraud detection signals on the basis of our legitimate interest in operating a secure, fair, and commercially sustainable platform. Where we rely on legitimate interests, we have assessed that our interests do not override your fundamental privacy rights.
• Consent: Where we send you direct marketing communications (such as promotional email or SMS), we do so on the basis of your consent. You may withdraw your consent for marketing communications at any time by contacting our support team or updating your account notification preferences.

5 Data Sharing & Third Parties

pk0k does not sell, rent, or trade your personal data to any third party. We share personal data only to the extent necessary to operate the platform effectively and lawfully. The categories of third parties with whom we may share data are set out below.

5.1 Payment Processors

To process deposits and withdrawals, we share relevant financial and identity data with our payment processing partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and card processing providers. These partners process your data solely to facilitate payment transactions and are bound by their own privacy policies and applicable financial regulations.

5.2 Game Providers

Games on the pk0k platform are supplied by licensed third-party game providers including Pragmatic Play, NetEnt, Microgaming, Evolution Gaming, Spribe, and Ezugi. These providers may receive anonymised session identifiers and wagering data to facilitate game delivery, but they do not receive your full personal registration details or KYC documents unless required for dispute resolution.

5.3 Identity Verification Services

We may use third-party KYC and identity verification service providers to assist in validating the authenticity of documents submitted by players. These providers process document images under strict contractual data processing agreements and may not use the data for any purpose other than verification on our behalf.

5.4 Technology & Hosting Partners

Our platform infrastructure is hosted on secure cloud servers. Hosting partners and IT service providers may have access to technical data in the course of providing maintenance and support services. All such access is governed by data processing agreements requiring the highest standards of data security.

5.5 Legal & Regulatory Authorities

We may disclose personal data to law enforcement agencies, courts, or regulatory authorities in Bangladesh where we are legally compelled to do so, or where disclosure is necessary to protect the rights, property, or safety of pk0k, our players, or the public.

6 International Data Transfers

pk0k is a platform primarily serving players based in Bangladesh. However, some of our technology infrastructure and game provider partners operate servers located outside of Bangladesh. Where your personal data is transferred to a country outside Bangladesh, we ensure that adequate safeguards are in place to protect your data to a standard equivalent to the protections described in this policy.

Safeguards we rely upon for international transfers include:

• Contractual clauses in data processing agreements with service providers that impose binding data protection obligations equivalent to applicable standards.
• Use of service providers that maintain international data security certifications such as ISO 27001 or SOC 2 Type II.
• Limiting the scope of data transferred internationally to the minimum necessary to deliver the specific service — for example, game session identifiers rather than full player profiles.

If you have questions about the specific safeguards applicable to a particular data transfer, you may contact our support team at [email protected].

7 Data Retention

pk0k retains personal data for no longer than is necessary for the purposes for which it was collected, subject to any legal obligations that require us to retain data for a specified minimum period.

When personal data is no longer required and no legal retention obligation applies, we securely delete or anonymise it so that it can no longer be associated with you as an individual. Anonymised, aggregated data may be retained indefinitely for statistical and business analysis purposes.

8 Security Measures

pk0k takes the security of your personal data seriously. We implement a layered security architecture to protect your data against unauthorised access, accidental loss, destruction, or alteration. Our security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your browser and our servers, indicated by the padlock icon and HTTPS protocol in your browser's address bar.
• Encryption at rest for sensitive data fields including KYC document storage and financial records, using industry-standard encryption algorithms.
• Access control — employee access to player data is restricted to authorised personnel whose job role requires it, governed by role-based permissions and audit logging.
• Two-factor authentication (2FA) for administrative access to platform management systems.
• Regular security audits and vulnerability assessments carried out by qualified security professionals.
• Incident response procedures — in the event of a data breach, we will notify affected players and take immediate remediation steps in accordance with applicable law.
• Staff training — all personnel who handle player data receive regular privacy and security awareness training.

While we make every reasonable effort to protect your data, no internet transmission or electronic storage system is completely secure. If you suspect that your account security has been compromised, you must contact our support team immediately at [email protected] so we can take protective action without delay.

9 Cookies & Tracking Technologies

pk0k uses cookies and similar tracking technologies on the platform. A cookie is a small text file placed on your device by a website you visit. Cookies serve a variety of functions and are categorised as follows:

9.1 Strictly Necessary Cookies

These cookies are essential for the platform to function and cannot be disabled. They are set in response to actions you take such as logging in, maintaining your session, and setting security preferences. Without these cookies, services you have requested — such as remaining logged in while you navigate between pages — cannot be provided.

9.2 Functional Cookies

Functional cookies allow us to remember choices you make on the platform — such as your preferred language, display settings, and responsible gaming tool configurations — so you do not have to reset these preferences every time you visit.

9.3 Analytics Cookies

We use anonymised analytics cookies to understand how players navigate the pk0k platform, which features are most used, and where technical issues occur. This information is used exclusively to improve the platform experience. Analytics data is processed in aggregated, anonymised form and cannot be used to identify you individually.

9.4 What We Do Not Use

pk0k does not use third-party advertising cookies, cross-site tracking pixels, social media tracking scripts, or any technology designed to track your browsing behaviour across websites other than pk0k.bio. We do not share your browsing data with advertising networks or data brokers.

You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair the functionality of the pk0k platform and may prevent you from accessing your account.

10 Your Privacy Rights

As a player on pk0k, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your registered username and a description of your request. We will respond within 14 business days.

• Right of Access: You may request a copy of all personal data we hold about you. We will provide this in a structured, readable format.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. You may update most account details directly from your account settings page.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other lawful basis applies), or where processing has been unlawful. Note that legal retention obligations (such as anti-money-laundering requirements) may prevent immediate erasure of certain data categories.
• Right to Restriction of Processing: You may request that we restrict processing of your data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or a contract, and is carried out by automated means, you may request a machine-readable copy of your personal data for transfer to another service.
• Right to Object: You have the right to object to processing based on legitimate interests, including any direct marketing or profiling activities.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

We will not charge a fee for processing your privacy rights requests in normal circumstances. If a request is manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or decline to respond, in which case we will explain our reasons.

11 Children's Privacy

If you believe that a minor has registered an account on pk0k, please contact our support team immediately at [email protected]. We take underage gambling extremely seriously and will investigate all such reports with urgency.

12 Third-Party Links

The pk0k platform may contain references to third-party services such as payment providers (bKash, Nagad, Rocket), game studios, and sports data providers. While we take care to work only with reputable partners, pk0k is not responsible for the privacy practices of any third-party website or service. Each third party operates under its own privacy policy, and we encourage you to review those policies before providing your personal data to any third-party service.

This Privacy Policy applies solely to personal data collected and processed by pk0k through the pk0k.bio platform. It does not extend to any third-party website, application, or service, regardless of whether that service is linked from our platform or referenced in our communications.

13 Changes to This Policy

pk0k may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this policy, we will:

• Update the "Last updated" date at the top of this page.
• Send a notification to the registered email address of all active account holders where the change is substantive.
• Display a prominent notice on the platform for a reasonable period following the change.

Your continued use of the pk0k platform after any revision to this Privacy Policy constitutes your acknowledgement of the updated policy. If you do not agree with a material change, you should discontinue use of the platform and may request account closure by contacting support.

We recommend reviewing this Privacy Policy periodically so that you remain informed about how we protect your personal data. The date at the top of this page will always reflect when the policy was most recently reviewed and updated.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pk0k handles your personal data, please contact us through the following channels. All privacy-related communications should be in English and should include your registered username and a clear description of your request or concern.

• Email: [email protected]
• Live Chat: Available 24/7 directly on the platform after login.
• Support Hours: 24 hours a day, 7 days a week — Bangladesh Standard Time (BST, UTC+6)

We aim to acknowledge all privacy-related requests within 48 hours and to provide a full response within 14 business days. For complex requests, we may require up to 30 days, in which case we will notify you of the extended timeline and the reason for the delay.